/* ------------------------- DRAWER / CUSTOMER CARD 3.1 ------------------------- */

.drawer {
  position: fixed;
  inset: 0;
  z-index: 50;
}

.drawer.hidden {
  display: none;
}

.drawer-backdrop {
  position: absolute;
  inset: 0;
  background: rgba(5, 8, 14, 0.64);
  backdrop-filter: blur(8px);
}

.drawer-panel {
  position: absolute;
  top: 0;
  right: 0;
  width: min(680px, 100%);
  height: 100%;
  height: 100dvh;
  background: linear-gradient(180deg, rgba(15, 23, 41, 0.98), rgba(10, 17, 31, 0.99));
  border-left: 1px solid rgba(255, 255, 255, 0.07);
  box-shadow: var(--shadow-lg);
  display: flex;
  flex-direction: column;
}

.drawer-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 14px;
  padding: calc(20px + var(--safe-top)) 20px 16px;
  border-bottom: 1px solid rgba(255, 255, 255, 0.06);
  background: linear-gradient(180deg, rgba(255, 255, 255, 0.03), transparent);
}

.drawer-head h3 {
  margin: 0;
  font-size: 1.2rem;
  font-weight: 800;
}

.drawer-head p {
  margin: 5px 0 0;
  color: var(--muted);
}

.drawer-body {
  padding: 18px 20px calc(24px + var(--safe-bottom));
  overflow: auto;
  display: grid;
  gap: 18px;
}

.drawer-section {
  display: grid;
  gap: 12px;
  border-radius: 20px;
  padding: 14px;
  border: 1px solid rgba(255, 255, 255, 0.06);
}

.section-accent-primary {
  background: linear-gradient(180deg, rgba(77, 163, 255, 0.11), rgba(77, 163, 255, 0.04));
}

.section-accent-amber {
  background: linear-gradient(180deg, rgba(255, 190, 85, 0.10), rgba(255, 190, 85, 0.04));
}

.section-accent-neutral {
  background: linear-gradient(180deg, rgba(255, 255, 255, 0.028), rgba(255, 255, 255, 0.018));
}

.section-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.section-head h4,
.section-head h5 {
  margin: 0;
  font-weight: 800;
}

.section-head-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.customer-hero {
  gap: 16px;
}

.customer-hero-main {
  display: grid;
  gap: 14px;
}

.customer-score-wrap {
  display: grid;
  gap: 4px;
}

.pulse-score-value {
  font-size: 2.3rem;
  line-height: 1;
  font-weight: 900;
  letter-spacing: -0.04em;
  color: #ffffff;
}

.pulse-score-band {
  display: inline-flex;
  align-items: center;
  width: fit-content;
  padding: 6px 10px;
  border-radius: 999px;
  font-size: 0.84rem;
  font-weight: 800;
  letter-spacing: 0.01em;
  border: 1px solid rgba(255, 255, 255, 0.1);
  background: rgba(255, 255, 255, 0.06);
}

.pulse-score-band.band-cold {
  background: rgba(255, 255, 255, 0.08);
}

.pulse-score-band.band-active {
  background: rgba(77, 163, 255, 0.16);
  color: #d8ebff;
}

.pulse-score-band.band-strong {
  background: rgba(255, 190, 85, 0.16);
  color: #ffe5b0;
}

.pulse-score-band.band-priority {
  background: rgba(76, 175, 80, 0.18);
  color: #d5f3d8;
}

.pulse-score-explanation {
  margin: 4px 0 0;
  color: var(--text-soft);
  font-size: 0.92rem;
  line-height: 1.45;
  max-width: 42ch;
}

.signal-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
}

.signal-box {
  border-radius: 16px;
  padding: 12px 14px;
  border: 1px solid rgba(255, 255, 255, 0.08);
}

.signal-box h5 {
  margin: 0 0 10px;
  font-size: 0.95rem;
  font-weight: 800;
}

.signal-box-positive {
  background: rgba(76, 175, 80, 0.08);
}

.signal-box-risk {
  background: rgba(255, 114, 114, 0.08);
}

.signal-list {
  margin: 0;
  padding-left: 18px;
  display: grid;
  gap: 8px;
  color: var(--text-soft);
  font-size: 0.9rem;
}

.signal-list li {
  line-height: 1.4;
}

.customer-main-badges {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.hero-summary-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
}

.summary-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
}

.summary-grid-4 {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.summary-card {
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: 16px;
  padding: 14px;
  display: grid;
  gap: 6px;
}

.summary-label {
  color: var(--muted);
  font-size: 0.85rem;
  font-weight: 600;
}

.screening-box {
  background: rgba(255, 255, 255, 0.03);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: 16px;
  padding: 14px;
}

.screening-badges {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.screening-reason {
  margin: 0;
  color: var(--text-soft);
}

.quick-actions-scroll {
  display: flex;
  gap: 10px;
  overflow-x: auto;
  padding-bottom: 4px;
  scrollbar-width: thin;
}

.quick-actions-scroll .btn {
  flex: 0 0 auto;
  min-height: 42px;
}

.action-recommendation-box {
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: 16px;
  padding: 12px 14px;
  display: grid;
  gap: 6px;
}

.action-recommendation-box strong {
  font-size: 0.92rem;
}

.action-recommendation-box p {
  margin: 0;
  color: var(--text-soft);
  font-size: 0.9rem;
}

.operation-cards {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
}

.payment-inline-box {
  background: rgba(255, 255, 255, 0.03);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: 16px;
  padding: 14px;
  display: grid;
  gap: 10px;
}

.timeline-list {
  display: grid;
  gap: 12px;
}

.timeline-item {
  display: grid;
  grid-template-columns: 120px 1fr;
  gap: 12px;
  padding: 12px 0;
  border-bottom: 1px solid rgba(255, 255, 255, 0.06);
}

.timeline-item:last-child {
  border-bottom: 0;
  padding-bottom: 0;
}

.timeline-date {
  color: var(--muted);
  font-size: 0.82rem;
  line-height: 1.35;
}

.timeline-content strong {
  display: block;
  margin-bottom: 4px;
  font-size: 0.96rem;
}

.timeline-content p {
  margin: 0;
  color: var(--text-soft);
  font-size: 0.9rem;
}

.detail-groups {
  display: grid;
  gap: 14px;
}

.detail-group {
  background: rgba(255, 255, 255, 0.022);
  border: 1px solid rgba(255, 255, 255, 0.07);
  border-radius: 16px;
  padding: 14px;
}

.detail-group h5 {
  margin: 0 0 12px;
  font-size: 0.98rem;
  font-weight: 800;
}

.detail-list {
  display: grid;
  gap: 10px;
  margin: 0;
}

.detail-list div {
  display: grid;
  gap: 2px;
}

.detail-list dt {
  color: var(--muted);
  font-size: 0.84rem;
}

.detail-list dd {
  margin: 0;
  font-weight: 600;
  word-break: break-word;
}

@media (max-width: 640px) {
  .signal-grid {
    grid-template-columns: 1fr;
  }
}

/* === STYLES END PART 2/3 === */
/* === STYLES START PART 3/3 === */